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CUSTOMER SERVICE

Please contact the GoldenGirlsTV team using the following methods:-

WEBSITE

LOGIN ISSUES

If you've lost or forgotten your login details, or you're a new member unable to gain access, please contact us via the Customer Service Email.

BILLING ISSUES - VXS

We recently intruduced a new payment provider, Virtual Access Internet (VXS) whose transactions are processed through Paysquare.

You can login to see your active subscriptions/memberships here, which includes the facility to cancel. Please direct any other queries relating to these items to us via the Customer Service Email.

TECHNICAL ISSUES

All website-specific enquires of technical nature should come to us at techsupport@studio66tv.com. These include notifying us if you're unable to log in, of any bugs you find or any other specific difficulties you have, whether in the free or members portion of the site. REMEMBER TO INCLUDE YOUR USERNAME IN ALL ENQUIRIES.

OTHER ISSUES

For other queries not relating to subscriptions, please contact customerservice@studio66tv.com.
      

MOBILE SERVICES AND PHONE CHAT SERVICES

Our mobile services are operated by Orca Digital Ltd in association with Studio 66 TV. The customer support helpline is 0333 321 8894 or support can be reached via Email at customerservice@studio66tv.com.

* You may receive up to 7 reverse billed messages by opting in to our services at £1.50 each, TO OPT OUT text STOP to 89998, 89900 or 65500 (depending on what short code you have using)

CUSTOMER SERVICE HELPLINE - 0333 321 8894

This number is manned from 10am to 6pm from Monday to Friday. Outside these hours and during busy periods, you will be able to leave a message.

We aim to respond to all enquires within 2 working days.



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TERMS OF SERVICE
Calls to 09 Numbers from a BT Landline cost £1.53 per minute, calls from mobiles will vary. Operated by Primetime TV (UK) Ltd.
HELPLINE (for phone services) 0333 321 8894. Live calls are recorded. Billpayers permission needed. Over 18's only.

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